Copyright © EcoVeernai is a brand of Veernai. All Rights Reserved
At Ecoveernai, we are committed to delivering your grocery essentials quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our platform.
1. Shipping Coverage
We currently deliver to the following regions:
[List cities/regions here, e.g., Delhi NCR, Mumbai, Bangalore]
Rural delivery availability may be limited. Please check availability using your PIN code at checkout.
2. Order Processing Time
Orders placed before 6:00 PM are typically processed and shipped same day or next day, depending on item availability and delivery slot selection.
Orders placed after cutoff time will be processed on the following business day.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeframes
Standard Delivery: 1–3 business days
Express Delivery: Same-day or next-day delivery (available in select areas for eligible items)
Scheduled Delivery: Choose your preferred delivery time slot at checkout (subject to availability)
Note: Delivery times may vary due to traffic, weather, or logistics issues.
4. Shipping Charges
Order Value Shipping Fee
Below ₹499 ₹40
₹499 – ₹999 ₹25
₹1000 and above Free Shipping
Express delivery or time-slot premium services may incur additional charges. These will be clearly shown during checkout.
5. Delivery Partners
We work with trusted local and national courier/logistics partners to ensure timely delivery. In some areas, deliveries are handled by our in-house fleet to maintain service quality and speed.
6. Order Tracking
Once your order is shipped, you will receive an SMS/email with a tracking link.
Real-time updates are also available under the "My Orders" section of your Ecoveernai account.
7. Delivery Attempts and Re-Delivery
A maximum of two delivery attempts will be made.
If unsuccessful, the order may be canceled, and a refund (excluding delivery charges) will be initiated, if applicable.
To avoid missed deliveries, please ensure someone is available at the delivery address.
8. Damaged or Missing Items
Please inspect your order at the time of delivery.
Report any missing, damaged, or incorrect items to our support team within 24 hours of delivery.
We may require photo evidence to process refunds or replacements.
9. Shipping Restrictions
We do not ship internationally.
Certain perishable or temperature-sensitive items may not be available in all regions.
10. Contact Us
For questions or concerns about your delivery, contact us at:
📧 Email: info@ecoveernai.com
🕘 Support Hours: 9:00 AM – 9:00 PM, 7 days a week
Copyright © EcoVeernai is a brand of Veernai. All Rights Reserved
